We accept payment in Euro (EUR) using the following methods:
We accept payments by Paypal. In the case of cancellations or refunds, the amount is credited back to the PayPal account with which you made the purchase.
If you would prefer to settle the invoice by bank transfer, select the payment option during the ordering process. Following your order, we will send you an order confirmation by email containing our account information to which you then transfer the invoice amount. Upon receipt of the invoice amount, your order will be processed and shipped without delay. Please note that a bank transfer generally takes 2 to 3 working days.
Our bank account details are: N26, IBAN DE23 1001 1001 2626 1164 84
We ship every product to every country in the world. Shipping within Germany and abroad is carried out with the help of our logistics partners DHL, by forwarding via DB Schenker or by van. All deliveries are strictly at curb side only and exclusive of import taxes. However, we are happy to organise additional delivery services if agreed prior to purchase and at an extra charge.
All shipments sent by Firma London are insured against theft and accidental damage. Please note that once you have accepted your consignment and confirmed it in writing, the insurance coverage terminates.
We process and ship orders usually within 2 to 5 working days after receipt of payment. Products with lead times will be delivered within the specified period. You will receive an e-mail with a link to shipment tracking once the goods have been sent off.
Tracking of your DHL parcel (https://www.dhl.de/en/privatkunden.html)
Tracking of your DB Schenker delivery (https://eschenker.dbschenker.com/nges-portal/public/de-DE_DE/#!/tracking/schenker-search)
Please enquire about a shipping quote for the items you are interested in prior to purchase.